Guaranteed operation and adaptability

Our job is to provide the best possible framework and security for your investment.

Discover our guarantees, designed to give you greater peace of mind in your investment.

Benefit from comprehensive coverage that protects you before, during and after engine assembly, whatever the condition: new, used and reconditioned.

Operating warranty

Alberto secures your investment with a standard warranty of 3 to 12 months, depending on the condition of your motor: new, used or reconditioned.

What is covered by the warranty?

How long does the warranty last?

What are the warranty limits?

Adaptability guarantee

Our experienced and skilled technicians, in collaboration with our partners, ensure that the goods delivered match the equipment for which they are intended.

What is covered by the warranty?

How long does the warranty last?

What are the warranty limits?

How do I make use of my warranty?

Our teams are mobilized to find a solution for you as quickly as possible.

Support

Get your file number and request assistance by phone or e-mail.

Support

Once you have submitted your request, you will be contacted within 48 hours by our customer service department. The steps and proofs required will vary according to the purpose of the assistance request.

Assistance

Our after-sales team, in collaboration with our technicians, will study your case in order to provide you with a solution and implement it.

Solutions from our experts

In the event of a defective part

If it falls within the warranty conditions, Alberto will exchange or refund the corresponding part.

In case of motor failure,

Alberto undertakes to exchange or refund the engine, after expert examination in our workshops.

If the motor is not adaptable

Despite the mandatory information provided, Alberto will exchange or refund the motor.

When are guarantees not applicable?

The warranty period has expired

When the request is made outside the warranty period.

Assembly not carried out in accordance with Alberto instructions

If the installation and start-up instructions in the booklet supplied with the motor are not followed. Some parts of the motor require the agreement of an Alberto technician before being handled.

Assembly not in accordance with manufacturer's instructions

If the vehicle manufacturer's installation instructions are not followed, or if accessories other than those recommended are used.

Assembly not in accordance with manufacturer's instructions

If the vehicle manufacturer's installation instructions are not followed, or if accessories other than those recommended are used.

In the event of repairs carried out without prior agreement

In the event of repairs carried out without the agreement of a technician during the warranty period.

Abnormal motor operation

In the event of abnormal or abusive use of the motor, i.e. use other than that expected of a similar product.

In the event of negligence or poor maintenance

In the event of negligence, failure to maintain the motor or an accident occurring after delivery. Maintenance must comply with the manufacturer's standards, particularly with regard to the method of lubrication and the lubricants to be used.